Executive Development Programme in Building the Future of CX

Name: Executive Development Programme in Building the Future of CX
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The Executive Development Programme in Building the Future of CX is a certificate course designed to empower professionals with the skills needed to excel in customer experience (CX) management. In today's experience-driven economy, there is a high industry demand for CX leaders who can drive growth and profitability.

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This course emphasizes the importance of CX as a key differentiator in business success. It equips learners with essential skills for career advancement, including CX strategy development, design thinking, customer journey mapping, and data-driven decision making. By completing this course, professionals will be able to lead CX initiatives that drive customer loyalty, advocacy, and overall business success.

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تفاصيل الدورة

•
Customer Experience (CX) Strategy: This unit will cover the development of a comprehensive CX strategy, including understanding customer needs, setting CX goals, and creating a roadmap for CX improvement.
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Customer Journey Mapping: In this unit, participants will learn how to map the customer journey, identify pain points, and develop strategies to optimize the customer experience at each touchpoint.
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Voice of the Customer (VoC) Programs: This unit will cover the design and implementation of VoC programs, including methods for collecting customer feedback, analyzing data, and making data-driven decisions.
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Customer-Centric Culture: This unit will focus on building a customer-centric culture within the organization, including aligning the organization around customer needs, fostering cross-functional collaboration, and developing customer-focused leadership.
•
Employee Experience (EX): This unit will cover the relationship between EX and CX, including strategies for improving employee engagement, creating a positive work environment, and developing a customer-focused mindset among employees.
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Digital Customer Experience: In this unit, participants will learn about the latest trends and best practices in digital CX, including mobile optimization, personalization, and the use of AI and machine learning to enhance the customer experience.
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Metrics and Analytics: This unit will cover the key metrics and analytics used to measure CX success, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES). Participants will also learn how to use data and analytics to drive CX improvement.
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Change Management: This unit will cover the change management aspects of CX transformation, including managing resistance to change, building buy-in, and communicating the vision for CX improvement.
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Innovation and Future-Proofing: The final unit will focus on innovation and future-proofing the CX strategy, including staying up-to-date with the latest trends and technologies, and anticipating and adapting to changing customer needs.

المسار المهني

The **Executive Development Programme in Building the Future of CX** focuses on job roles that are essential in shaping the future of customer experience (CX) in the UK. With the increasing importance of CX in today's competitive market, these roles have become highly sought after. This 3D pie chart represents the percentage of professionals in each role related to CX, providing a snapshot of job market trends in the UK. The data is based on recent job postings and industry reports, ensuring its relevance and accuracy. * **Customer Experience Manager:** This role involves overseeing a company's CX strategy and ensuring its successful implementation. The average salary for this position in the UK is around £50,000 per year. * **CX Analyst:** CX Analysts collect and interpret data to measure the effectiveness of a CX strategy. The average salary for this role is approximately £35,000 per year. * **CX Designer:** CX Designers focus on creating user-centric designs and experiences to improve customer satisfaction. The average salary for this role in the UK is around £40,000 per year. * **CX Developer:** CX Developers are responsible for developing technology solutions to enhance CX. The average salary for this role in the UK is around £45,000 per year. * **CX Consultant:** CX Consultants provide expert guidance to businesses looking to improve their CX strategies. The average salary for this role in the UK is around £60,000 per year. * **CX Coordinator:** This role involves coordinating CX initiatives and ensuring they align with a company's overall strategy. The average salary for this role is approximately £25,000 per year. These roles are expected to see continued growth as businesses increasingly prioritize CX. The **Executive Development Programme** is designed to equip professionals with the skills and knowledge needed to excel in these roles and drive CX innovation in the UK.

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مهارات كمبيوتر أساسية
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EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING THE FUTURE OF CX

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الذي أكمل برنامجاً في

London School of International Business (LSIB)

تم منحها في

05 May 2025

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