Global Certificate in IT Service Management: Key Principles
-- ViewingNowThe Global Certificate in IT Service Management: Key Principles is a vital course for professionals seeking to advance their careers in IT service management. This certification, offered by prominent training organizations, covers essential principles such as service support, service delivery, and ITIL best practices.
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تفاصيل الدورة
• IT Service Management
• Service Support and Service Delivery
• Incident Management and Problem Management
• Change Management and Configuration Management
• Service Level Management and Capacity Management
• ITIL Framework and Best Practices
• Continual Service Improvement and Value Creation
• Key Principles of IT Service Management
• Roles and Responsibilities in IT Service Management
• Measurement and Reporting in IT Service Management
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