Executive Development Programme in Building a Culture of Customer Service
-- viewing nowThe Executive Development Programme in Building a Culture of Customer Service is a certificate course designed to empower professionals with the skills to create a customer-centric organizational culture. This program emphasizes the importance of customer service in today's business landscape, where customer experience significantly impacts brand loyalty and revenue.
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Course Details
• Unit 1: Introduction to Building a Culture of Customer Service
• Unit 2: Understanding Customer Needs and Expectations
• Unit 3: Developing a Customer-Centric Mindset
• Unit 4: Effective Communication Skills for Customer Service
• Unit 5: Handling Customer Complaints and Difficult Situations
• Unit 6: Measuring Customer Satisfaction and Service Quality
• Unit 7: Empowering Employees to Deliver Exceptional Service
• Unit 8: Building Customer Loyalty and Advocacy
• Unit 9: Leveraging Technology for Customer Service
• Unit 10: Continuous Improvement and Innovation in Customer Service
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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