Executive Development Programme in CRM for Customer Experience

-- viewing now

The Executive Development Programme in CRM for Customer Experience is a certificate course designed to enhance your understanding of Customer Relationship Management (CRM) strategies and their impact on customer experience. In today's customer-centric world, businesses prioritize customer satisfaction and loyalty, making this course increasingly important.

4.0
Based on 4,388 reviews

4,339+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

It provides insights into the latest CRM trends, tools, and technologies, empowering you to make informed decisions and drive growth. By the end of this course, you will be equipped with essential skills in CRM strategy, data analysis, customer journey mapping, and digital transformation. These skills are in high demand across industries, opening up various career advancement opportunities. Whether you're a seasoned professional or new to CRM, this programme offers valuable insights and practical tools to help you excel in your role and stay ahead in the competitive market.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• CRM
• Customer Experience Management
• Customer Relationship Lifecycle
• Data-Driven CRM Strategies
• Customer Segmentation and Personalization
• Multi-Channel CRM and Customer Engagement
• CRM Metrics and Analytics
• Sales and Marketing Alignment in CRM
• Social CRM and Reputation Management
• CRM Implementation and Best Practices

Career Path

In the ever-evolving world of CRM, customer experience has become paramount. The Executive Development Programme in CRM for Customer Experience emphasizes key roles that contribute to enhancing the overall customer journey. This 3D pie chart highlights the relevance and demand for these roles in the UK job market. 1. **Customer Experience Manager** A Customer Experience Manager plays a pivotal role in shaping and improving the overall customer journey. This role requires a deep understanding of customer needs, expectations, and behaviors to create seamless and engaging experiences. 2. **CRM Analyst** A CRM Analyst focuses on leveraging data-driven insights to optimize customer interactions, improve engagement, and drive customer retention. This role demands a solid understanding of CRM platforms, data analysis, and reporting tools. 3. **Customer Service Manager** A Customer Service Manager is responsible for overseeing the delivery of exceptional customer support across various channels. This role requires strong leadership, problem-solving, and communication skills to manage teams and ensure a positive customer experience. 4. **CRM Developer** A CRM Developer designs and implements custom CRM solutions tailored to specific business needs. This role demands technical expertise in CRM platforms, programming languages, and system integration. 5. **CRM Specialist** A CRM Specialist manages and optimizes CRM processes, workflows, and integrations. This role requires proficiency in CRM platforms, process automation, and data management. The demand for these roles showcases the industry's commitment to delivering exceptional customer experiences through CRM strategies. With the right skillset, professionals can capitalize on these trends and advance their careers in CRM for Customer Experience.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CRM FOR CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment