Global Certificate in Scalable Journey Mapping

-- viewing now

The Global Certificate in Scalable Journey Mapping is a comprehensive course that equips learners with the essential skills to design and implement customer-centric solutions at scale. This certification course emphasizes the importance of understanding customer needs and expectations, and how to design journeys that meet these requirements while driving business growth.

4.5
Based on 7,331 reviews

2,825+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's highly competitive market, there is a growing demand for professionals who can create seamless and personalized customer experiences that drive business success. This course provides learners with the tools and techniques needed to create scalable journey maps, helping organizations to deliver exceptional customer experiences, increase customer loyalty, and drive revenue growth. By completing this course, learners will gain a deep understanding of the principles of journey mapping, customer experience design, and how to implement these concepts in real-world business scenarios. This certification course is an excellent opportunity for professionals looking to advance their careers in customer experience, marketing, product management, or any other customer-facing roles.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Scalable Journey Mapping Principles
• Customer Experience (CX) Fundamentals
• Creating Customer Personas and Segmentation
• Mapping Touchpoints and Interaction Points
• Analyzing and Interpreting Journey Maps
• Digital Scalable Journey Mapping Tools
• Implementing and Scaling Journey Mapping
• Measuring and Optimizing Customer Journeys
• Collaborative Approaches in Scalable Journey Mapping
• Ethics and Privacy in Customer Journey Data Collection

Career Path

The Global Certificate in Scalable Journey Mapping prepares professionals to excel in various data-related roles. This 3D pie chart represents the job market trends for these roles in the UK, offering a glimpse into the industry's growth and demand. 1. Data Scientist (25%): With a strong foundation in statistics, machine learning, and predictive modeling, data scientists are in high demand, especially in the financial and healthcare sectors. 2. Data Analyst (20%): Data analysts collect, process, and perform statistical analyses on data. They help organizations make informed decisions, driving growth and efficiency. 3. Data Engineer (18%): Data engineers design, build, and manage data systems that enable data scientists and analysts to conduct their work efficiently. 4. Business Intelligence Developer (15%): BI developers create tools and systems to organize and present data in a way that aids business decision-making and strategic planning. 5. Machine Learning Engineer (12%): ML engineers design and build scalable machine learning systems to automate data analysis. 6. AI Engineer (10%): AI engineers focus on designing and implementing AI models that can learn from data and make predictions or decisions based on that data. The chart showcases the distribution of professionals in these roles and highlights the growing need for data literacy and expertise in various industries. By understanding the trends and demands, professionals can make informed career decisions and investments in their skill sets.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN SCALABLE JOURNEY MAPPING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment