Masterclass Certificate in CRM: Building a Customer-Obsessed Organization

Name: Masterclass Certificate in CRM: Building a Customer-Obsessed Organization
Availability: InStock

-- ViewingNow

The Masterclass Certificate in CRM: Building a Customer-Obsessed Organization course is a comprehensive program designed to empower professionals with essential skills in Customer Relationship Management. This course highlights the importance of a customer-centric approach in today's business landscape, where customer satisfaction and loyalty are paramount for organizational success.

4,0

Based on 7 974 reviews

4 226+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

À propos de ce cours

With the increasing demand for CRM professionals across industries, this course provides learners with the necessary tools and techniques to drive customer engagement, improve customer experience, and leverage data-driven insights for strategic decision-making. The curriculum covers key topics such as CRM strategy, data analytics, customer journey mapping, and change management, ensuring that learners are well-equipped to excel in their CRM careers. By completing this course, learners will not only gain a deep understanding of CRM best practices but also develop the skills necessary to lead customer-obsessed organizations. This mastery will differentiate them in the job market and open up exciting opportunities for career advancement in various industries.

100% en ligne

Apprenez de n'importe où

Certificat partageable

Ajoutez à votre profil LinkedIn

2 mois pour terminer

à 2-3 heures par semaine

Commencez à tout moment

Aucune période d'attente

Détails du cours

•
Unit 1: Introduction to CRM & Building a Customer-Obsessed Organization
•
Unit 2: Customer Experience Management (CEM) & CRM Strategy
•
Unit 3: Understanding Customer Segmentation & Personas
•
Unit 4: Multi-Channel CRM & Omnichannel Customer Engagement
•
Unit 5: CRM Analytics for Data-Driven Decision Making
•
Unit 6: Leveraging AI & Machine Learning in CRM
•
Unit 7: CRM Integration with Marketing Automation & Sales Tools
•
Unit 8: CRM for Customer Retention & Loyalty Programs
•
Unit 9: Voice of the Customer (VoC) & CRM Feedback Loops
•
Unit 10: CRM Best Practices & Future Trends

Parcours professionnel

Loading Google Charts...

The CRM industry has been rapidly growing in the UK, with a rising demand for professionals who can help businesses build customer-obsessed organizations. In this Masterclass Certificate in CRM, you'll learn how to become a key player in this thriving field. To help you understand the current job market trends, we've prepared a 3D pie chart using Google Charts, which showcases the percentage of job demand for various CRM roles in the UK. With the ever-increasing importance of customer relationships in today's digital world, CRM professionals play a vital role in ensuring their organizations' success. Let's dive into the specifics of the CRM job landscape and explore the various roles in the industry. Customer Success Managers (30% job demand) ---------------------------------------- Customer Success Managers (CSMs) focus on ensuring that customers achieve their desired outcomes while using a company's products or services. They build and maintain strong relationships with customers and work closely with internal teams to facilitate a seamless customer experience. CSMs are essential for managing customer retention and driving growth. CRM Implementation Specialists (25% job demand) ---------------------------------------------- CRM Implementation Specialists are responsible for configuring, customizing, and deploying CRM systems for clients. They work with clients to understand their needs and requirements, ensuring the CRM solution effectively addresses their business needs. This role requires strong technical skills, as well as the ability to communicate effectively with clients. CRM Data Analysts (20% job demand) -------------------------------- CRM Data Analysts work with CRM data to drive insights and improve decision-making. They design, build, and maintain data models, dashboards, and reports to provide stakeholders with valuable information about their customers and sales processes. Strong analytical skills, data management, and data visualization skills are crucial for this role. CRM Consultants (15% job demand) ------------------------------- CRM Consultants provide advisory and strategic guidance to clients regarding their CRM strategies. They assess a client's current CRM processes, identify gaps and opportunities, and develop a roadmap to optimize their CRM strategy. CRM Consultants need a deep understanding of CRM principles, strong communication skills, and the ability to work with clients to define their CRM vision. CRM Support Specialists (10% job demand) ---------------------------------------- CRM Support Specialists address customer inquiries and issues related to CRM systems. They troubleshoot technical problems, provide guidance on system usage, and liaise with internal teams to resolve complex issues. Effective communication, problem-solving skills, and a solid understanding of CRM platforms are essential for this role. As you can see, the CRM job market in the UK is diverse, offering various roles and opportunities. By earning a Masterclass Certificate in CRM, you can build a strong foundation in CRM principles and position yourself for success in this exciting field.

Exigences d'admission

Compréhension de base de la matière
Maîtrise de la langue anglaise
Accès à l'ordinateur et à Internet
Compétences informatiques de base
Dévouement pour terminer le cours

Aucune qualification formelle préalable requise. Cours conçu pour l'accessibilité.

Statut du cours

Ce cours fournit des connaissances et des compétences pratiques pour le développement professionnel. Il est :

Non accrédité par un organisme reconnu
Non réglementé par une institution autorisée
Complémentaire aux qualifications formelles

Vous recevrez un certificat de réussite en terminant avec succès le cours.

Pourquoi les gens nous choisissent pour leur carrière

Chargement des avis...

Questions fréquemment posées

Qu'est-ce qui rend ce cours unique par rapport aux autres ?

▼

Combien de temps faut-il pour terminer le cours ?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

Quand puis-je commencer le cours ?

▼

Quel est le format du cours et l'approche d'apprentissage ?

▼

Frais de cours

LE PLUS POPULAIRE

Voie rapide : GBP £140

Compléter en 1 mois

Parcours d'Apprentissage Accéléré

3-4 heures par semaine
Livraison anticipée du certificat
Inscription ouverte - commencez quand vous voulez

Start Now

Mode standard : GBP £90

Compléter en 2 mois

Rythme d'Apprentissage Flexible

2-3 heures par semaine
Livraison régulière du certificat
Inscription ouverte - commencez quand vous voulez

Start Now

Ce qui est inclus dans les deux plans :

Accès complet au cours
Certificat numérique
Supports de cours

Prix Tout Compris • Aucuns frais cachés ou coûts supplémentaires

Obtenir des informations sur le cours

Payer en tant qu'entreprise

Demandez une facture pour que votre entreprise paie ce cours.

Payer par Facture

Obtenir un certificat de carrière

MASTERCLASS CERTIFICATE IN CRM: BUILDING A CUSTOMER-OBSESSED ORGANIZATION

est décerné à

Nom de l'Apprenant

qui a terminé un programme à

London School of International Business (LSIB)

Décerné le

05 May 2025

ID Blockchain : s-1-a-2-m-3-p-4-l-5-e

Ajoutez cette certification à votre profil LinkedIn, CV ou curriculum vitae. Partagez-la sur les réseaux sociaux et dans votre évaluation de performance.