Professional Certificate in Conflict Resolution and Mediation
-- ViewingNowThe Professional Certificate in Conflict Resolution and Mediation is a comprehensive course designed to equip learners with essential skills for resolving disputes and managing conflicts in diverse settings. This program emphasizes the importance of effective communication, negotiation, and mediation in maintaining positive relationships and fostering constructive work environments.
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GBP £ 202
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โข Understanding Conflict Resolution and Mediation: This unit will cover the basics of conflict resolution and mediation, including the definition, benefits, and types of conflict resolution. It will also introduce the role of a mediator in resolving disputes. โข Communication Skills for Conflict Resolution: This unit will focus on the communication skills necessary for effective conflict resolution, including active listening, effective questioning, and assertive communication. โข Negotiation and Mediation Techniques: This unit will cover the different negotiation and mediation techniques used in conflict resolution, including interest-based negotiation, transformative mediation, and facilitative mediation. โข Conflict Analysis and Assessment: This unit will teach learners how to analyze and assess conflicts to determine the best course of action for resolution. It will cover topics such as identifying the underlying interests and needs of the parties involved, and assessing the power dynamics at play. โข Ethical Considerations in Conflict Resolution: This unit will cover the ethical considerations that mediators must be aware of, including confidentiality, impartiality, and informed consent. โข Diversity and Inclusion in Conflict Resolution: This unit will focus on the importance of diversity and inclusion in conflict resolution and mediation, and will cover topics such as cultural competence and unconscious bias. โข Conflict Resolution in the Workplace: This unit will cover the unique challenges of resolving conflicts in the workplace, including how to deal with difficult personalities, power dynamics, and organizational culture. โข Restorative Justice and Conflict Resolution: This unit will introduce learners to the concept of restorative justice and how it can be used in conflict resolution, including victim-offender mediation and conferencing. โข Conflict Resolution in the Community: This unit will cover the role of conflict resolution in building and maintaining strong communities, including how to resolve disputes between neighbors, community groups, and other stakeholders. โข Advanced Mediation Skills: This unit will cover advanced mediation skills such as dealing with high-conflict personalities, working with vulnerable populations, and managing complex multi-party disputes.
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