Executive Development Programme in AI for Customer-Focused Leadership
-- ViewingNowThe Executive Development Programme in AI for Customer-Focused Leadership is a certificate course designed to empower professionals with the essential skills to drive customer-centric innovation using Artificial Intelligence (AI). This program highlights the importance of AI in modern business, addressing industry demand for leaders who can effectively leverage AI to enhance customer experiences and achieve strategic goals.
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โข Introduction to AI and Machine Learning: Understanding the fundamentals of artificial intelligence and machine learning, their differences, and how they apply to business.
โข Data Analysis for AI: The role of data in AI, including collection, analysis, and interpretation for decision-making.
โข AI Ethics and Bias: Examining ethical considerations of AI, including unconscious bias, fairness, transparency, and privacy.
โข AI in Marketing and Sales: Utilizing AI to improve customer experiences, personalize marketing, and optimize sales strategies.
โข AI in Customer Service: Leveraging AI to automate customer support, improve response times, and enhance customer satisfaction.
โข AI in Decision Making: Applying AI to improve business processes, automate decision-making, and increase efficiency.
โข AI Strategy Development: Creating a comprehensive AI strategy, including identifying use cases, setting goals, and measuring success.
โข AI Project Management: Managing AI projects, including resource allocation, timelines, and risk management.
โข AI and Organizational Change: Leading organizational change related to AI adoption, including training, communication, and stakeholder management.
โข AI in Innovation and Disruption: Exploring the role of AI in driving innovation and disrupting industries, and how leaders can stay ahead of the curve.
โข Future of AI in Business: Understanding the long-term implications of AI for business, including potential risks and opportunities, and how to prepare for the future.
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