Global Certificate in Strategic CX in Banking
-- ViewingNowThe Global Certificate in Strategic CX in Banking is a comprehensive course designed to empower banking professionals with the skills to drive Customer Experience (CX) strategies. In today's competitive banking industry, understanding and enhancing CX is crucial for business growth and customer loyalty.
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โข Global CX Trends in Banking
โข Customer Experience Management Framework
โข CX Strategy and Implementation in Global Banks
โข Voice of the Customer (VoC) Programs
โข Customer Journey Mapping in Banking
โข Design Thinking and CX Strategy
โข Digital Transformation and Omnichannel CX
โข Metrics and Analytics for Global CX in Banking
โข CX Case Studies and Best Practices from Global Banks
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