Global Certificate Assertive Communication for Leaders
-- ViewingNowThe Global Certificate in Assertive Communication for Leaders is a comprehensive course designed to empower aspiring and current leaders with the ability to communicate effectively and assertively. This course highlights the significance of clear, confident, and respectful communication in leadership roles, emphasizing its impact on team performance, employee engagement, and overall organizational success.
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โข Understanding Assertive Communication: This unit will cover the basics of assertive communication, including its definition, benefits, and how it differs from other communication styles like passive, aggressive, and manipulative.
โข Assertiveness Techniques: This unit will delve into various techniques for assertive communication, such as broken records, fogging, negative inquiry, and others.
โข Effective Listening Skills: This unit will cover the importance of active listening in assertive communication and provide techniques to improve listening skills.
โข Body Language and Nonverbal Communication: This unit will discuss the role of body language and nonverbal communication in assertive communication and how to use them effectively.
โข Handling Conflict Assertively: This unit will teach leaders how to handle conflicts assertively, including how to express their thoughts and feelings, understand the other person's perspective, and find a mutually beneficial solution.
โข Assertive Communication in Virtual Teams: This unit will cover the unique challenges of assertive communication in virtual teams and provide strategies to overcome them.
โข Assertiveness and Diversity: This unit will explore how assertive communication can help leaders bridge cultural and other differences in the workplace.
โข Overcoming Barriers to Assertive Communication: This unit will address common barriers to assertive communication, such as fear of rejection, low self-esteem, and language barriers, and provide strategies to overcome them.
โข Assertive Communication in Customer Service: This unit will teach leaders how to use assertive communication to handle difficult customer interactions and maintain a positive relationship with customers.
โข Developing an Assertive Communication Plan: This unit will guide leaders in creating a personalized plan for developing and improving their assertive communication skills.
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