Professional Certificate in Data-Driven CX for Banking
-- ViewingNowThe Professional Certificate in Data-Driven CX for Banking is a crucial course for professionals seeking to harness data to enhance customer experience in the banking industry. This program's significance lies in its alignment with the industry's increasing demand for data-savvy professionals who can drive customer-centric strategies.
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โข Data-Driven Customer Experience (CX) Fundamentals
โข Understanding Customer Segments and Personas
โข Customer Journey Mapping in Banking
โข Analyzing Customer Data for Actionable Insights
โข Leveraging Data Analytics Tools for CX Improvement
โข Design Thinking and Human-Centered Design in CX
โข Implementing Data-Driven CX Strategies in Banking
โข Measuring and Evaluating CX Success with KPIs
โข Building a Data-Driven CX Culture in Banking Organizations
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