Certificate in CX Essentials for Banking
-- ViewingNowThe Certificate in CX Essentials for Banking is a comprehensive course designed to empower banking professionals with the necessary skills to deliver exceptional customer experiences. In an era where customer experience (CX) is a key differentiator, this course highlights its importance in the banking industry.
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โข Understanding Customer Experience (CX) in Banking
โข Importance of CX in the Banking Industry
โข CX Strategy for Banks: Key Components
โข Customer Journey Mapping in Banking
โข Voice of the Customer (VoC) Programs in Banking
โข CX Metrics and Measurement for Banks
โข Improving CX in Banking: Best Practices
โข Digital CX in Banking
โข Leveraging Data and Analytics for CX in Banking
โข Employee Engagement and its Impact on CX in Banking
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