Executive Development Programme in Consumer Law & Business Strategy
-- ViewingNowThe Executive Development Programme in Consumer Law & Business Strategy is a certificate course designed to bridge the gap between legal compliance and business growth. This programme emphasizes the importance of understanding consumer law and its impact on business strategy, a critical aspect often overlooked in many organizations.
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โข Introduction to Consumer Law: Understanding key consumer protection laws and regulations, including the Consumer Protection Act, 1986 and the Consumer Protection Act, 2019.
โข Consumer Rights: A comprehensive overview of consumer rights, including the right to be informed, the right to choose, the right to safety, the right to be heard, the right to seek redressal, and the right to consumer education.
โข Consumer Protection Mechanisms: Exploring various consumer protection mechanisms, such as consumer courts, consumer redressal forums, and the National Consumer Helpline.
โข Consumer Behavior and Psychology: Understanding consumer behavior and psychology to create effective business strategies that meet consumer needs and preferences.
โข Consumer Data Protection: Learning about data privacy laws and regulations, such as the General Data Protection Regulation (GDPR) and the Personal Data Protection Bill (PDPB), and their impact on business strategy.
โข Consumer Research Methods: Developing research skills to collect and analyze consumer data for effective business decision-making.
โข Consumer Complaints Management: Implementing effective complaint management systems to address and resolve consumer complaints in a timely and efficient manner.
โข Consumer Engagement and Experience: Designing and implementing consumer engagement and experience strategies to build brand loyalty and advocacy.
โข Consumer Ethics and Responsibility: Understanding the role of consumer ethics and responsibility in shaping business strategy and decision-making.
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