Certificate Assertiveness & Conflict Resolution
-- ViewingNowThe Certificate in Assertiveness & Conflict Resolution is a valuable course that teaches essential skills for effective communication and problem-solving. In today's fast-paced and diverse workplaces, these skills are in high demand and can significantly enhance one's career advancement opportunities.
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โข Understanding Assertiveness: Definition, Importance, and Benefits
โข Types of Communication: Passive, Aggressive, and Assertive Communication Styles
โข Developing Assertiveness: Techniques and Strategies
โข Effective Listening and Empathy in Assertive Communication
โข Recognizing and Managing Conflict: Causes and Stages
โข Conflict Resolution Strategies: Collaboration, Compromise, and Accommodation
โข Negotiation Skills for Conflict Resolution
โข Dealing with Difficult People and Situations: Anger Management and Conflict De-escalation
โข Building and Maintaining Positive Relationships: Assertiveness in Personal and Professional Settings
โข Ethics and Boundaries in Assertiveness and Conflict Resolution
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