Advanced Certificate in Streamlined Journey Mapping
-- ViewingNowThe Advanced Certificate in Streamlined Journey Mapping is a comprehensive course designed to equip learners with the essential skills needed to excel in customer experience (CX) roles. This certification program focuses on streamlined journey mapping, a critical approach to understanding and optimizing customer interactions with businesses.
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โข Journey Mapping Fundamentals
โข Customer Experience Management
โข Stakeholder Identification and Analysis
โข Touchpoint Mapping and Optimization
โข Advanced Data Analysis for Journey Mapping
โข Digital Journey Mapping Techniques
โข Design Thinking and Journey Mapping Integration
โข Metrics and KPIs in Streamlined Journey Mapping
โข Change Management and Implementation Strategies
โข Continuous Improvement and Iterative Design in Journey Mapping
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