Global Certificate in Journey Mapping for Marketers
-- ViewingNowThe Global Certificate in Journey Mapping for Marketers is a comprehensive course designed to equip marketing professionals with the essential skills to understand, design, and optimize customer journeys. This course highlights the importance of journey mapping in today's customer-centric world, where personalized experiences drive brand loyalty and revenue growth.
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โข Customer Experience Fundamentals
โข Understanding Personas and Customer Segments
โข The Role of Journey Mapping in Marketing
โข Steps in Creating a Journey Map
โข Mapping Customer Touchpoints and Interactions
โข Analyzing and Interpreting Journey Maps
โข Improving Customer Experience with Journey Mapping
โข Journey Mapping Tools and Software
โข Sharing and Communicating Journey Maps with Stakeholders
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