Certificate in Social Media Crisis: Efficient Response
-- ViewingNowThe Certificate in Social Media Crisis: Efficient Response course is a must for professionals seeking to excel in today's digital-first world. This course emphasizes the importance of effective communication strategies during social media crises, equipping learners with the skills to mitigate risks and maintain brand reputation.
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โข Understanding Social Media Crisis: definitions, causes, and examples
โข Developing a Social Media Crisis Management Plan
โข Identifying and Monitoring Social Media Crisis Indicators
โข Establishing a Rapid Response Team and Communication Protocols
โข Creating Effective Messaging and Communication Strategies during a Crisis
โข Utilizing Social Media Listening and Analytics Tools
โข Managing Customer Service and Reputation during a Crisis
โข Conducting Post-Crisis Evaluation and Improving Future Response
โข Ethical Considerations and Best Practices in Social Media Crisis Management
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