Professional Certificate Prototyping: Customer Retention and Beyond
-- ViewingNowThe Professional Certificate Prototyping: Customer Retention and Beyond is a comprehensive course that equips learners with essential skills for career advancement. This program focuses on teaching innovative methods to increase customer retention, a critical aspect of any successful business.
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โข User Research: Understanding Customer Needs
โข Customer Journey Mapping: Identifying Pain Points
โข Design Thinking: Creating Customer-Centric Solutions
โข Prototyping Tools and Techniques
โข Usability Testing: Validating Design Choices
โข Customer Feedback Loop: Continuous Improvement
โข Metrics for Customer Retention: Churn Rate, NPS
โข Customer Lifetime Value (CLV) and Business Impact
โข Scaling and Optimizing Prototypes for Retention
โข Advanced Prototyping: Personalization and Automation
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