Executive Development Programme in Hotel Reputation and Customer Experience
-- ViewingNowThe Executive Development Programme in Hotel Reputation and Customer Experience is a certificate course designed to empower hospitality professionals with the skills to enhance hotel reputation and customer satisfaction. In an industry where reputation is paramount, this programme is crucial for career advancement.
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GBP £ 140
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โข Executive Reputation Management: Understanding the importance of online presence and reputation for hotels, and strategies to manage and improve them.
โข Customer Experience Strategy: Developing a comprehensive plan to enhance customer experience, focusing on personalization, convenience, and memorable moments.
โข Social Media for Hotels: Leveraging social media platforms to engage with customers, drive bookings, and enhance brand awareness.
โข Online Reviews and Ratings: Managing and responding to online reviews, utilizing guest feedback to improve services and increase customer satisfaction.
โข Data-Driven Decision Making: Utilizing data analytics tools to measure and analyze customer experience, identify trends, and make informed decisions.
โข Reputation and Revenue: Exploring the correlation between hotel reputation and revenue, and strategies to maximize financial performance.
โข Employee Engagement and Training: Fostering a culture of employee engagement and continuous learning, and providing training programs to enhance customer service skills.
โข Brand Standards and Consistency: Ensuring brand standards are consistently met across all touchpoints, including physical spaces, digital platforms, and customer interactions.
โข Innovation and Technology: Staying up-to-date with emerging technologies and trends, and implementing innovative solutions to enhance customer experience.
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