Masterclass Certificate in Immersive CX: Design Thinking
-- ViewingNowThe Masterclass Certificate in Immersive CX: Design Thinking is a comprehensive course that equips learners with essential skills for career advancement in customer experience (CX) design. This course emphasizes the importance of empathy, experimentation, and iteration in creating compelling and immersive experiences that meet user needs and drive business success.
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Here are the essential units for a Masterclass Certificate in Immersive CX: Design Thinking:
โข User Research: Understanding the User Experience (UX)
โข Design Thinking Methodology: Empathize, Define, Ideate, Prototype, Test
โข Human-Centered Design: Putting Users at the Center of the Experience
โข Ideation Techniques: Brainstorming, Mind Mapping, SCAMPER
โข Prototyping and Testing: Creating and Refining Solutions
โข Emotional Design: Creating Positive Emotional Experiences
โข Designing for Accessibility: Inclusive Design for All Users
โข Designing for Multichannel Experiences: Consistency and Context Across Channels
โข Implementing Design Thinking in Organizations: Change Management and Adoption
โข Measuring CX Success: Metrics, KPIs, and Continuous Improvement
These units cover the entire process of Design Thinking and its application in creating immersive CX. From user research and ideation to prototyping, testing, and implementation, the course provides a comprehensive understanding of the Design Thinking methodology in the context of customer experience.
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