Executive Development Programme in Customer Service Transformation
-- ViewingNowThe Executive Development Programme in Customer Service Transformation is a certificate course designed to empower professionals with the skills necessary to lead customer service initiatives in today's rapidly evolving business landscape. This programme emphasizes the importance of customer-centric strategies in driving business growth and highlights the critical role of service transformation in achieving organizational success.
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โข Customer Service Fundamentals: Understanding the importance of customer service, key principles, and best practices. โข Customer Experience Management: Designing and delivering a differentiated customer experience to drive loyalty and retention. โข Customer-Centric Culture: Building a customer-centric culture within the organization to drive service transformation. โข Communication and Interpersonal Skills: Developing effective communication and interpersonal skills to build strong relationships with customers. โข Empathy and Emotional Intelligence: Understanding the role of empathy and emotional intelligence in customer service. โข Customer Feedback and Continuous Improvement: Collecting, analyzing, and acting on customer feedback to drive continuous improvement. โข Data-Driven Decision Making: Using data and analytics to make informed decisions and drive service transformation. โข Digital Customer Service: Leveraging digital channels and technologies to enhance the customer experience. โข Service Recovery and Crisis Management: Developing effective service recovery and crisis management strategies to minimize the impact of negative customer experiences.
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