Certificate in Impactful Customer Conversations
-- ViewingNowThe Certificate in Impactful Customer Conversations is a comprehensive course designed to enhance your communication skills in customer-facing roles. This program emphasizes the importance of effective communication in fostering positive customer relationships, resolving conflicts, and driving business growth.
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GBP £ 140
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โข Understanding Customer Needs: Identifying primary customer needs and wants to provide personalized solutions.
โข Effective Communication Skills: Developing active listening, clear articulation, and empathy to build strong customer relationships.
โข Handling Customer Complaints: Managing customer objections and complaints with confidence and professionalism to turn negative experiences into positive outcomes.
โข Sales Techniques for Customer Service: Utilizing persuasive communication and upselling strategies to enhance customer satisfaction and boost sales.
โข Conflict Resolution: Navigating challenging conversations and resolving disputes with diplomacy and tact.
โข Building Customer Loyalty: Creating memorable customer experiences to foster loyalty and repeat business.
โข Cross-cultural Communication: Adapting communication styles to diverse customer backgrounds and cultures.
โข Emotional Intelligence: Recognizing and managing emotions to build trust and rapport with customers.
โข Leveraging Customer Feedback: Analyzing and implementing customer feedback to improve products, services, and customer interactions.
By focusing on these essential units, students will gain the skills and knowledge necessary to excel in impactful customer conversations and build long-lasting customer relationships.
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