Professional Certificate in Remote Customer Service: Smart Systems
-- ViewingNowThe Professional Certificate in Remote Customer Service: Smart Systems is a crucial course designed to equip learners with the necessary skills for success in today's remote work environment. This program focuses on teaching learners how to use smart systems and tools to deliver exceptional customer service, even when working from a distance.
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โข Unit 1: Introduction to Remote Customer Service
โข Unit 2: Smart Systems for Remote Customer Service
โข Unit 3: Remote Communication Tools and Techniques
โข Unit 4: Handling Customer Complaints and Escalations
โข Unit 5: Data Security and Privacy in Remote Customer Service
โข Unit 6: Remote Customer Service Metrics and KPIs
โข Unit 7: Time Management and Productivity for Remote Customer Service Agents
โข Unit 8: Remote Customer Service Team Management
โข Unit 9: Continuous Improvement in Remote Customer Service
โข Unit 10: Future Trends in Remote Customer Service
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