Executive Development Programme in Customer Service Data Mastery
-- ViewingNowThe Executive Development Programme in Customer Service Data Mastery is a certificate course designed to empower professionals with the necessary skills to excel in the data-driven service industry. This program emphasizes the importance of data-centric decision-making, providing learners with hands-on experience in customer service data analysis, interpretation, and visualization.
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โข Data-Driven Customer Service: Understanding the role of data in modern customer service and how to use it to drive strategic decision-making.
โข Data Collection Methods: Exploring various data collection methods, including surveys, social media monitoring, and customer feedback forms.
โข Data Analysis Techniques: Learning different data analysis techniques, such as data mining, statistical analysis, and predictive modeling.
โข Customer Service Metrics: Identifying and measuring key customer service metrics, such as customer satisfaction, net promoter score, and first response time.
โข Data Visualization: Presenting data in a clear and concise manner using data visualization tools and techniques.
โข Data Privacy and Security: Ensuring the privacy and security of customer data, including compliance with data protection regulations.
โข Data-Driven Customer Segmentation: Segmenting customers based on data analysis to better understand their needs and preferences.
โข Data-Driven Personalization: Using data to personalize the customer experience and improve customer satisfaction and loyalty.
โข Data-Driven Process Improvement: Identifying areas for process improvement using data analysis and implementing changes to improve customer service efficiency and effectiveness.
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