Global Certificate in CRM and Customer Relationship Mastery
-- ViewingNowThe Global Certificate in CRM and Customer Relationship Mastery is a comprehensive course designed to enhance your skills in Customer Relationship Management (CRM). This certification program focuses on the importance of CRM in today's business world and how it can be used to drive sales, improve customer service, and increase profitability.
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โข CRM
โข Customer Relationship Management Principles
โข Understanding Customers: Psychology and Behavior
โข CRM Strategy and Implementation
โข Customer Segmentation and Targeting
โข Customer Engagement and Retention
โข CRM Data Analysis and Reporting
โข CRM Software and Tools
โข Multi-channel CRM and Omnichannel Strategies
โข Ethics in CRM and Customer Data Management
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