Certificate in Shelter: Effective Communication Strategies
-- ViewingNowThe Certificate in Shelter: Effective Communication Strategies is a comprehensive course designed to enhance your communication skills in the shelter and housing industry. This program emphasizes the importance of clear, compassionate, and empathetic communication when working with individuals and families experiencing housing crises.
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⢠Active Listening Skills
⢠Non-Verbal Communication Techniques
⢠Empathy and Emotional Intelligence in Communication
⢠Conflict Resolution Strategies
⢠Effective Questioning and Clarification Techniques
⢠Cultural Sensitivity and Diversity in Communication
⢠Persuasive and Influential Communication
⢠Managing Difficult Conversations
⢠Utilizing Visual Aids and Technology in Communication
⢠Feedback and Constructive Criticism in the Workplace
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