Global Certificate in The Art of Conversational Commerce
-- ViewingNowThe Global Certificate in The Art of Conversational Commerce is a comprehensive course designed to empower professionals with the essential skills needed to thrive in today's digital commerce landscape. This course focuses on the importance of conversational commerce, which involves leveraging AI-powered chatbots, voice assistants, and other conversational tools to facilitate online shopping experiences.
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Unit 1: Introduction to Conversational Commerce
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Unit 2: Understanding Customer Needs and Preferences
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Unit 3: Building Rapport and Trust with Customers
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Unit 4: Utilizing Conversational AI in Commerce
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Unit 5: Personalizing the Conversational Commerce Experience
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Unit 6: Measuring and Analyzing Conversational Commerce Success Metrics
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Unit 7: Best Practices for Conversational Commerce
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Unit 8: Navigating Ethical and Security Considerations in Conversational Commerce
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Unit 9: Future Trends and Innovations in Conversational Commerce
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Unit 10: Developing a Conversational Commerce Strategy
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