Executive Development Programme in Mobile CRM and Leadership Development
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⢠Introduction to Mobile CRM: Understanding the basics and benefits of Mobile CRM, including its impact on customer relationship management and business growth.
⢠Mobile CRM Strategy: Developing a comprehensive Mobile CRM strategy, including goal-setting, implementation planning, and measuring success.
⢠Mobile CRM Technologies: Exploring the latest Mobile CRM technologies, tools, and platforms, and their features and capabilities.
⢠Data Security and Privacy: Ensuring data security and privacy in Mobile CRM, including best practices and compliance with regulations.
⢠User Adoption and Training: Enhancing user adoption and providing effective training for Mobile CRM, including tips and techniques for maximizing user engagement and productivity.
⢠Leadership Development: Building leadership skills, including emotional intelligence, communication, decision-making, and problem-solving.
⢠Change Management: Managing change and transition in the organization, including strategies for overcoming resistance and building support.
⢠Team Building and Collaboration: Fostering team building and collaboration, including effective communication, conflict resolution, and delegation.
⢠Innovation and Creativity: Encouraging innovation and creativity, including brainstorming, idea generation, and prototyping.
⢠Performance Metrics and Evaluation: Measuring and evaluating performance, including setting goals, tracking progress, and providing feedback.
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