Executive Development Programme in Leading CX in Banking
-- ViewingNowThe Executive Development Programme in Leading CX in Banking is a certificate course designed to emphasize the importance of customer experience (CX) in the banking industry. With the increasing industry demand for professionals who can deliver exceptional CX, this programme equips learners with essential skills to drive customer-centric innovation and advance their careers in banking.
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⢠Understanding Customer Experience (CX) in Banking
⢠Importance of CX in the Banking Industry
⢠CX Strategy and Development for Banks
⢠Customer-Centric Culture in Banking Leadership
⢠Leveraging Technology for Enhanced CX in Banking
⢠Data-Driven Decision Making for CX Improvement
⢠Designing and Implementing CX Measurement Frameworks
⢠Employee Engagement for Better CX in Banking
⢠Voice of the Customer (VoC) Programs in Banking
⢠Change Management and CX Transformation in Banking
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