Advanced Certificate in Journey Mapping with AI
-- ViewingNowThe Advanced Certificate in Journey Mapping with AI is a comprehensive course designed to equip learners with essential skills for career advancement in the rapidly evolving field of customer experience. This course focuses on the integration of Artificial Intelligence (AI) in journey mapping to optimize customer interactions and improve business outcomes.
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⢠Unit 1: Introduction to Journey Mapping with AI
⢠Unit 2: AI in Customer Experience (CX)
⢠Unit 3: Data Analysis and Visualization for Journey Mapping
⢠Unit 4: AI-Powered Journey Mapping Tools and Techniques
⢠Unit 5: Developing AI-Enabled Personas for Customer Journey Mapping
⢠Unit 6: Predictive Analytics in Journey Mapping
⢠Unit 7: Implementing AI-Driven Changes to Customer Journey
⢠Unit 8: Ethics and Bias in AI-Driven Journey Mapping
⢠Unit 9: Continuous Improvement in AI-Powered Journey Mapping
⢠Unit 10: Real-World Applications and Case Studies of AI in Journey Mapping
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