Masterclass Certificate in Social Listening & Crisis Preparedness
-- ViewingNowThe Masterclass Certificate in Social Listening & Crisis Preparedness is a comprehensive course designed to equip learners with essential skills for career advancement in today's digital age. This course emphasizes the importance of social listening in understanding brand perception, identifying potential crises early, and preventing reputational damage.
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⢠Social Listening Fundamentals
⢠Identifying Key Social Media Channels
⢠Establishing Brand Monitoring Tools and Workflows
⢠Analyzing Social Listening Data and Insights
⢠Crisis Preparedness Strategy
⢠Building a Social Media Crisis Management Team
⢠Implementing a Social Media Policy
⢠Effective Communication During a Crisis
⢠Post-Crisis Evaluation and Improvement
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