Executive Development Programme in Building a Connected Customer Experience

-- ViewingNow

The Executive Development Programme in Building a Connected Customer Experience is a certificate course designed to emphasize the importance of understanding and meeting customer needs in today's interconnected world. The program addresses the growing industry demand for professionals who can create seamless and engaging customer experiences across various touchpoints.

4.0
Based on 3,549 reviews

2,252+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

이 과정에 대해

Through immersive learning experiences, the course equips learners with essential skills such as customer journey mapping, data-driven decision making, and cross-functional collaboration. These skills empower learners to design and implement customer-centric strategies that drive business growth and customer loyalty. By completing this program, learners demonstrate their commitment to delivering exceptional customer experiences, which is a critical differentiator in a competitive marketplace. This course provides a valuable opportunity for professionals to advance their careers and make a positive impact on their organizations by putting customers at the heart of everything they do.

100% 온라인

어디서든 학습

공유 가능한 인증서

LinkedIn 프로필에 추가

완료까지 2개월

주 2-3시간

언제든 시작

대기 기간 없음

과정 세부사항

• Customer Experience (CX) Strategy: Understanding the importance of a CX strategy, its components, and how to develop and implement it.
• Customer Journey Mapping: Learning how to map the customer journey, identify pain points, and optimize experiences.
• Voice of the Customer (VoC) Programs: Understanding the importance of listening to customer feedback and implementing VoC programs.
• Customer Analytics: Analyzing customer data to gain insights and improve CX.
• Digital Transformation and CX: Exploring how digital technologies are changing CX and how to leverage them.
• Employee Engagement and CX: Understanding the link between employee engagement and CX, and how to improve both.
• Customer-Centric Culture: Developing a customer-centric culture within the organization.
• CX Metrics and KPIs: Learning how to measure CX using metrics and KPIs, and how to use these insights to improve CX.
• Innovation in CX: Exploring new trends and innovations in CX, and how to apply them.


경력 경로

The **Executive Development Programme in Building a Connected Customer Experience** is a comprehensive course designed to equip professionals with the necessary skills to excel in the ever-evolving customer experience landscape in the UK. The programme delves into job market trends, salary ranges, and skill demand across various customer-centric roles. This 3D pie chart showcases the percentage distribution of professionals in several key customer experience roles: 1. **Customer Experience Manager**: With a 25% share, these professionals ensure a seamless and engaging customer journey across various touchpoints. 2. **UX/UI Designer**: Representing 20%, UX/UI designers focus on user experience and interface design to create intuitive and visually appealing digital products. 3. **Customer Service Manager**: With 15%, these managers oversee teams that directly interact with customers, addressing their concerns and ensuring satisfaction. 4. **Data Analyst**: Playing a crucial 18% role, data analysts interpret customer data and provide valuable insights to inform strategic decisions. 5. **Marketing Specialist**: Comprising 22%, marketing specialists leverage data-driven strategies to effectively communicate and promote the brand's value proposition. The programme is tailored to address the growing demand for professionals with these skill sets, offering a unique opportunity for career advancement and growth. Dive into this engaging and industry-relevant programme to become a sought-after expert in the UK's customer experience sector.

입학 요건

  • 주제에 대한 기본 이해
  • 영어 언어 능숙도
  • 컴퓨터 및 인터넷 접근
  • 기본 컴퓨터 기술
  • 과정 완료에 대한 헌신

사전 공식 자격이 필요하지 않습니다. 접근성을 위해 설계된 과정.

과정 상태

이 과정은 경력 개발을 위한 실용적인 지식과 기술을 제공합니다. 그것은:

  • 인정받은 기관에 의해 인증되지 않음
  • 권한이 있는 기관에 의해 규제되지 않음
  • 공식 자격에 보완적

과정을 성공적으로 완료하면 수료 인증서를 받게 됩니다.

왜 사람들이 경력을 위해 우리를 선택하는가

리뷰 로딩 중...

자주 묻는 질문

이 과정을 다른 과정과 구별하는 것은 무엇인가요?

▼

과정을 완료하는 데 얼마나 걸리나요?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

언제 코스를 시작할 수 있나요?

▼

코스 형식과 학습 접근 방식은 무엇인가요?

▼

코스 수강료

가장 인기
뚠뼸 경로: GBP £140
1개월 내 완료
가속 학습 경로
  • 죟 3-4시간
  • 쥰기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
표준 모드: GBP £90
2개월 내 완료
유연한 학습 속도
  • 죟 2-3시간
  • 정기 인증서 배송
  • 개방형 등록 - 언제든지 시작
Start Now
두 계획 모두에 포함된 내용:
  • 전체 코스 접근
  • 디지털 인증서
  • 코스 자료
올인클루시브 가격 • 숨겨진 수수료나 추가 비용 없음

과정 정보 받기

상세한 코스 정보를 보내드리겠습니다

회사로 지불

이 과정의 비용을 지불하기 위해 회사를 위한 청구서를 요청하세요.

청구서로 결제

경력 인증서 획득

샘플 인증서 배경
EXECUTIVE DEVELOPMENT PROGRAMME IN BUILDING A CONNECTED CUSTOMER EXPERIENCE
에게 수여됨
학습자 이름
에서 프로그램을 완료한 사람
London School of International Business (LSIB)
수여일
05 May 2025
블록체인 ID: s-1-a-2-m-3-p-4-l-5-e
이 자격증을 LinkedIn 프로필, 이력서 또는 CV에 추가하세요. 소셜 미디어와 성과 평가에서 공유하세요.
SSB Logo

4.8
새 등록
→ 과정 보기