Certificate in Empathy & Effective Communication Skills
-- ViewingNowThe Certificate in Empathy & Effective Communication Skills course is a powerful professional development program that emphasizes the importance of compassionate and clear communication in the workplace. This course is in high demand across industries, as employers recognize the value of employees who can listen, understand, and respond to others with sensitivity and clarity.
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⢠Understanding Empathy: Definition, Importance, and Benefits
⢠The Science of Empathy: Mirror Neurons and Emotional Contagion
⢠Developing Empathy: Techniques and Exercises
⢠Active Listening: The Key to Effective Communication
⢠Nonverbal Communication: Body Language, Facial Expressions, and Tone of Voice
⢠Asking Open-Ended Questions: Encouraging Dialogue and Understanding
⢠Giving and Receiving Feedback: Constructive Criticism and Positive Reinforcement
⢠Conflict Resolution: Managing Disagreements and Maintaining Relationships
⢠Building Rapport: Establishing Trust and Connection
⢠Empathy in the Digital Age: Communicating Effectively Online and Over Video Conferencing
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