Professional Certificate in Chatbot Metrics & Analysis
-- ViewingNowThe Professional Certificate in Chatbot Metrics & Analysis is a crucial course designed to meet the growing industry demand for experts who can effectively analyze and optimize chatbot performance. This program equips learners with essential skills to measure and improve chatbot interactions, ensuring seamless customer experiences.
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• Understanding Chatbot Metrics
• Importance of Key Performance Indicators (KPIs) in Chatbots
• Customer Satisfaction Metrics for Chatbots
• Analyzing Containment Rate and its Impact on Chatbot Performance
• Measuring Chatbot Efficiency with Average Handle Time (AHT)
• First Response Time (FRT) and its Role in Chatbot Metrics
• Chatbot User Engagement Metrics
• Utilizing Net Promoter Score (NPS) in Chatbot Analysis
• Chatbot Error and Failure Rate Analysis
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