Certificate in Conflict Management & Effective Communication Skills
-- ViewingNowThe Certificate in Conflict Management & Effective Communication Skills course is a vital program designed to equip learners with the necessary skills to manage conflicts and communicate effectively in the workplace. This course is crucial in today's industry, where interpersonal skills and the ability to handle disputes are highly sought after.
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⢠Understanding Conflict and Its Causes
⢠Communication Fundamentals in Conflict Management
⢠Effective Listening and Negotiation Skills
⢠Conflict Resolution Strategies and Techniques
⢠Managing Emotions in Conflict Situations
⢠Mediation and Third-Party Intervention
⢠Building and Maintaining Positive Relationships
⢠Cross-Cultural Communication and Conflict Resolution
⢠Conflict Management in the Workplace
⢠Developing an Action Plan for Conflict Prevention and Management
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