Executive Development Programme in IT Service Excellence Leadership
-- ViewingNowThe Executive Development Programme in IT Service Excellence Leadership is a certificate course designed to empower IT professionals with essential skills for career advancement. This program emphasizes the importance of service excellence in the IT industry, where leaders are expected to deliver high-quality services and drive business growth.
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⢠IT Service Excellence Leadership Principles
⢠ITIL Framework for Service Management
⢠Strategic Planning for IT Service Excellence
⢠IT Service Delivery & Customer Experience Management
⢠IT Service Performance Metrics & KPIs
⢠Change & Incident Management for IT Services
⢠IT Security & Risk Management for Leaders
⢠IT Service Continuity & Disaster Recovery Planning
⢠Vendor Management & Outsourcing Strategy
⢠Continual Service Improvement in IT Services
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