Professional Certificate in Community Management & Customer Support

Name: Professional Certificate in Community Management & Customer Support
Availability: InStock

-- ViewingNow

The Professional Certificate in Community Management & Customer Support is a vital course designed to meet the growing industry demand for skilled community managers and customer support professionals. This certificate course equips learners with essential skills for career advancement, including conflict resolution, customer service best practices, and community engagement strategies.

4,5

Based on 7.860 reviews

5.566+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

By mastering these skills, learners will be able to build and manage successful online communities, foster positive customer relationships, and drive customer loyalty and retention. In today's digital age, community management and customer support are crucial components of any successful business, making this course an essential investment in your professional development.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• Unit 1: Introduction to Community Management & Customer Support
• Unit 2: Customer Support Channels & Strategies
• Unit 3: Building & Engaging Online Communities
• Unit 4: Conflict Resolution & De-escalation Techniques
• Unit 5: Customer Experience (CX) Management & Metrics
• Unit 6: Social Media Listening & Monitoring
• Unit 7: Scaling Community Management & Support Operations
• Unit 8: Legal & Ethical Considerations in Community Management
• Unit 9: Data-Driven Decision Making in Customer Support
• Unit 10: Building a Customer-Centric Culture in Your Organization

CareerPath

The **Professional Certificate in Community Management & Customer Support** offers promising career paths in various industries, with roles such as Community Managers and Customer Support Specialists being in demand. Let's take a closer look at the job market trends, salary ranges, and skill demand for these roles in the UK through this 3D pie chart, which is fully responsive and adaptable for all screen sizes. Community Manager: As a Community Manager, individuals will be responsible for building and maintaining a strong, positive, and consistent community around a brand, product, or service. This role involves managing online and offline interactions, fostering positive relationships, and providing support to community members. In the UK, the salary range for Community Managers typically falls between £25,000 and £50,000 per year. Customer Support Specialist: Customer Support Specialists serve as the front-line representatives for a company, providing assistance and guidance to customers through various channels such as phone, email, or chat. They must have excellent communication skills, a strong understanding of the company's products or services, and the ability to troubleshoot and resolve customer issues. In the UK, Customer Support Specialists can earn salaries between £18,000 and £35,000 per year. As the digital landscape evolves and technology advances, the need for Community Managers and Customer Support Specialists continues to grow. With a **Professional Certificate in Community Management & Customer Support**, learners can acquire the necessary skills and knowledge to excel in these roles and stand out in the competitive UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular

FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
EarlyCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
OpenEnrollmentStartAnytime

Start Now

WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

AllInclusivePricing

GetCourseInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN COMMUNITY MANAGEMENT & CUSTOMER SUPPORT

IsAwardedTo

LearnerName

WhoHasCompletedProgramme

London School of International Business (LSIB)

AwardedOn

05 May 2025

BlockchainId s-1-a-2-m-3-p-4-l-5-e

AddCredentialToProfile