Professional Certificate in AI & Emotional Intelligence for Customer Service

Name: Professional Certificate in AI & Emotional Intelligence for Customer Service
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The Professional Certificate in AI & Emotional Intelligence for Customer Service is a crucial course designed to equip learners with the latest tools and techniques in AI and emotional intelligence. This certification program emphasizes the importance of understanding customer emotions and utilizing AI technology to enhance customer service experiences.

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AboutThisCourse

In today's fast-paced and technology-driven world, there is an increasing industry demand for customer service professionals who possess these skills. By completing this course, learners will be able to handle customer interactions with empathy, utilize AI tools to improve customer service efficiency, and make informed decisions based on customer data analysis. Through hands-on projects and real-world examples, this course provides learners with essential skills for career advancement in customer service, including problem-solving, communication, and leadership. By earning this certification, learners will demonstrate their commitment to staying up-to-date with the latest industry trends and their dedication to providing exceptional customer service experiences.

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CourseDetails

• Unit 1: Introduction to AI & Emotional Intelligence in Customer Service
• Unit 2: The Science Behind Emotional Intelligence (EI)
• Unit 3: AI Technology for Customer Service: Current Trends & Future Implications
• Unit 4: Implementing Emotional Intelligence in Customer Service
• Unit 5: Combining AI & EI: A New Era of Customer Service
• Unit 6: Ethical Considerations of AI in Customer Service
• Unit 7: Measuring Success: AI & EI KPIs in Customer Service
• Unit 8: Case Studies: AI & EI in Action
• Unit 9: Overcoming Challenges: Implementing AI & EI in Customer Service
• Unit 10: The Future of AI & Emotional Intelligence in Customer Service

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN AI & EMOTIONAL INTELLIGENCE FOR CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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