Masterclass Certificate in Empathy & Conflict Resolution Skills
-- ViewingNowThe Masterclass Certificate in Empathy & Conflict Resolution Skills course is a vital training program designed to enhance learners' ability to manage conflicts and understand others' perspectives. In today's diverse and fast-paced work environment, these skills are in high demand and essential for career advancement.
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โข Understanding Empathy: Definitions, Importance, and Benefits
โข The Science of Empathy: Neurobiology and Psychology
โข Developing Empathy: Techniques and Exercises
โข Empathetic Communication: Listening, Validation, and Expression
โข Recognizing and Addressing Unconscious Bias
โข Conflict Resolution: Introduction and Overview
โข Conflict Analysis: Identifying Interests, Positions, and Needs
โข Negotiation and Mediation Techniques: Collaborative Problem Solving
โข Conflict Resolution in Practice: Case Studies and Role-Playing
โข Building and Maintaining Positive Relationships: Long-Term Strategies
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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