Certificate in CRM & Customer Service

Name: Certificate in CRM & Customer Service
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The Certificate in CRM (& Customer Service) is a comprehensive course that equips learners with essential skills for career advancement in customer relationship management. This program emphasizes the importance of understanding customer needs, building strong relationships, and utilizing CRM systems to improve customer service and boost business performance.

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AboutThisCourse

In today's competitive market, businesses that prioritize customer service and engagement have a significant advantage. This course covers the latest industry trends, best practices, and technologies, making it an ideal choice for professionals seeking to enhance their skills and stay ahead in their careers. Through this course, learners will gain hands-on experience with CRM software, learn how to manage customer data, analyze customer behavior, and develop effective strategies for customer engagement and retention. By the end of the course, learners will have a solid understanding of CRM principles and practices, and the skills to apply them in real-world settings. Overall, the Certificate in CRM (& Customer Service) is a valuable investment for professionals looking to advance their careers in customer service, sales, marketing, or operations. This course not only provides essential skills and knowledge but also demonstrates a commitment to continuous learning and improvement, which is highly valued by employers in any industry.

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CourseDetails

• CRM Fundamentals
• Understanding Customer Needs and Expectations
• CRM Strategy and Planning
• Customer Service Skills and Techniques
• CRM Software and Technology
• Data Management and Analysis in CRM
• Multi-Channel Customer Service
• CRM Metrics and Performance Improvement
• Legal and Ethical Considerations in CRM
• CRM Best Practices and Trends

CareerPath

The **Certificate in CRM & Customer Service** program prepares professionals to excel in various customer-related roles. The program covers essential skills in CRM systems, communication, problem-solving, and leadership. The following 3D pie chart showcases three prominent roles in this field and their market relevance: 1. **Customer Service Representative**: These professionals handle customer inquiries and complaints, ensuring a positive customer experience. 2. **CRM Specialist**: CRM specialists manage customer databases, analyze customer interactions, and develop strategies to improve customer relationships. 3. **Customer Service Manager**: Managers oversee teams of customer service representatives and are responsible for training, coaching, and performance management. These roles constantly evolve due to changing market trends, technology advancements, and skillset demands. The 3D pie chart provides a snapshot of their current significance in the UK job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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CERTIFICATE IN CRM & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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