Advanced Certificate in Mobile Brand Customer Journey Mapping

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The Advanced Certificate in Mobile Brand Customer Journey Mapping is a comprehensive course that focuses on the crucial aspect of understanding and optimizing the customer journey in the mobile ecosystem. This certification equips learners with essential skills to analyze customer interactions, map their journey, and develop strategies for enhancing brand engagement and loyalty.

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AboutThisCourse

In today's digital age, where mobile devices have become an integral part of our daily lives, understanding the customer journey on these devices has become increasingly important. This course provides learners with the knowledge and tools necessary to meet the growing industry demand for professionals who can effectively analyze and optimize mobile customer journeys. By completing this course, learners will be able to demonstrate their expertise in mobile customer journey mapping, a skill that is highly sought after by employers in a range of industries. With a focus on practical applications and real-world examples, this course provides learners with the opportunity to gain hands-on experience and build a strong foundation for career advancement in this exciting and dynamic field.

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CourseDetails

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Unit 1: Introduction to Mobile Brand Customer Journey Mapping
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Unit 2: Understanding Mobile Customer Experience (CX)
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Unit 3: Mobile User Research and Data Analysis
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Unit 4: Key Frameworks and Models in Customer Journey Mapping
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Unit 5: Touchpoints and Moments of Truth in Mobile Brand CX
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Unit 6: Leveraging Mobile Technology for Personalized Customer Experiences
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Unit 7: Designing Effective Customer Journey Maps
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Unit 8: Measuring and Optimizing Customer Journeys
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Unit 9: Building a Mobile Brand Customer-Centric Culture
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Unit 10: Case Studies in Mobile Brand Customer Journey Mapping

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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ADVANCED CERTIFICATE IN MOBILE BRAND CUSTOMER JOURNEY MAPPING
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London School of International Business (LSIB)
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05 May 2025
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