Global Certificate in Customer-Focused Chatbot Design
-- ViewingNowThe Global Certificate in Customer-Focused Chatbot Design course is a significant program designed to meet the growing demand for chatbot specialists in today's digital world. This course emphasizes the importance of creating customer-focused chatbots that can enhance user experience and drive business growth.
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โข Introduction to Chatbots: Understanding the basics of chatbots, their history, and their potential applications in customer service.
โข Customer-Focused Design: Designing chatbots with the customer in mind, including user experience (UX) principles, accessibility, and user-centered design methods.
โข Natural Language Processing (NLP): Utilizing NLP techniques to enable chatbots to understand and respond to user inputs in a natural and intuitive way.
โข Chatbot Platforms and Tools: Exploring various chatbot platforms and tools available for creating and deploying customer-focused chatbots.
โข Chatbot Analytics: Measuring and analyzing chatbot performance to optimize and improve customer interactions.
โข Chatbot Personas and Branding: Developing chatbot personas and branding strategies to align with company values and improve customer engagement.
โข Chatbot Ethics and Privacy: Ensuring ethical and privacy-conscious design practices for customer-focused chatbots.
โข Chatbot Security: Implementing security measures to protect customer data and ensure safe interactions with chatbots.
โข Chatbot Scalability and Maintenance: Ensuring chatbots can handle high volumes of customer interactions and maintaining their functionality over time.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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