Executive Development Programme in Inclusive Customer Service

Name: Executive Development Programme in Inclusive Customer Service
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The Executive Development Programme in Inclusive Customer Service is a certificate course designed to empower professionals with the skills to deliver exceptional and accessible service to all customers. This program emphasizes the importance of inclusivity, ensuring that organizations can cater to customers with diverse needs and backgrounds, driving customer satisfaction and loyalty.

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AboutThisCourse

In today's diverse and globalized world, there is increasing demand for inclusive customer service practices across industries. By enrolling in this course, learners will develop a strong understanding of the essential skills required to meet and exceed customer expectations, fostering a culture of inclusivity and accessibility within their organizations. By completing this programme, learners will be equipped with the knowledge and tools to manage customer service teams, handle complex customer situations, and implement inclusive customer service strategies. This will not only enhance their career prospects but also contribute significantly to their organizations' success and growth.

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CourseDetails

• Understanding Inclusive Customer Service: An Overview
• The Importance of Diversity and Inclusion in Customer Service
• Inclusive Communication Strategies for Customer Service Professionals
• Accessibility in Customer Service: Compliance and Best Practices
• Cultural Competency for Inclusive Customer Service
• Customer Service for Customers with Disabilities
• Managing Challenging Situations in Inclusive Customer Service
• Measuring Success in Inclusive Customer Service
• Developing an Inclusive Customer Service Strategy

CareerPath

In today's dynamic and increasingly diverse business landscape, developing an inclusive customer service strategy is essential for businesses to thrive. In this section, we will discuss the Executive Development Programme in Inclusive Customer Service, featuring a 3D pie chart showcasing the most in-demand roles and skillsets in the UK market. The 3D pie chart below represents the distribution of crucial roles in inclusive customer service, including Customer Service Managers, Diversity and Inclusion Officers, Accessibility Specialists, Customer Experience Analysts, and Training and Development Specialists. {start_chart_html}

{end_chart_html} Each role plays a distinct part in fostering inclusivity and catering to diverse customer needs, as detailed below: 1.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN INCLUSIVE CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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