Executive Development Programme in Strategic CX with AI

Name: Executive Development Programme in Strategic CX with AI
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The Executive Development Programme in Strategic Customer Experience (CX) with AI is a comprehensive course designed to meet the growing industry demand for professionals with expertise in CX and AI. This programme emphasizes the importance of combining CX strategies with AI technologies to drive business growth and improve customer satisfaction.

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AboutThisCourse

By enrolling in this course, learners will develop essential skills in CX strategy, AI technologies, data analysis, and customer journey mapping. These skills are critical for career advancement in today's data-driven and customer-centric business environment. The course is ideal for executives, managers, and other professionals looking to enhance their CX and AI expertise and stay ahead in the competitive job market. Upon completion of the programme, learners will receive an Executive Development Programme certificate in Strategic CX with AI, further solidifying their expertise and credibility in the field.

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CourseDetails

• Unit 1: Introduction to Customer Experience (CX) Strategy with AI
• Unit 2: Understanding Customers through Data Analysis and AI
• Unit 3: Designing AI-Powered Customer Journeys
• Unit 4: Leveraging AI for Personalization and Recommendations
• Unit 5: Implementing AI-Driven Chatbots and Virtual Assistants
• Unit 6: Ethics and Privacy in AI-Enabled CX
• Unit 7: Measuring and Analyzing AI CX Impact with KPIs
• Unit 8: Building a Culture of Continuous Improvement with AI in CX
• Unit 9: Case Studies in Strategic CX with AI
• Unit 10: Future Trends and Innovations in AI-Driven CX

CareerPath

The Executive Development Programme in Strategic Customer Experience (CX) with AI is designed to prepare professionals for the evolving job market demands in the UK. With a focus on AI-powered CX, this programme aims to equip participants with the necessary skills to excel in various roles: 1. **Customer Success Manager**: A CSM is responsible for managing customer relationships, ensuring satisfaction, and driving growth. This role requires strong communication skills and a deep understanding of CX principles. (25% of the market) 2. **CX Data Analyst**: CX Data Analysts collect, interpret, and present customer data to inform CX strategies and decision-making. This role is ideal for those with a strong analytical background and an interest in CX. (20% of the market) 3. **CX Strategy Consultant**: CX Strategy Consultants develop and implement CX strategies for businesses. This role requires a solid understanding of CX best practices and the ability to think strategically. (18% of the market) 4. **AI Customer Experience Developer**: AI CX Developers design and implement AI-driven CX solutions to improve customer interactions and automate processes. This role demands a strong technical background and an understanding of AI technologies. (15% of the market) 5. **Customer Experience Architect**: CX Architects design and oversee the implementation of CX strategies across an organization. This role requires cross-functional collaboration and a deep understanding of CX principles. (12% of the market) 6. **CX Operations Manager**: CX Operations Managers manage the day-to-day CX operations, ensuring efficiency, and driving continuous improvement. This role is perfect for those with strong leadership and organizational skills. (10% of the market)

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN STRATEGIC CX WITH AI

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London School of International Business (LSIB)

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05 May 2025

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