Global Certificate in CX Transformation for Banking

Name: Global Certificate in CX Transformation for Banking
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The Global Certificate in CX Transformation for Banking is a comprehensive course designed to meet the growing industry demand for customer experience (CX) professionals in the banking sector. This course emphasizes the importance of CX in banking and equips learners with essential skills to drive CX transformation in financial institutions.

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AboutThisCourse

By combining industry best practices and real-world examples, this course offers a practical and engaging learning experience. It covers critical topics, including CX strategy, design thinking, customer journey mapping, voice of the customer (VoC) programs, and CX metrics. Learners will also gain insights into emerging trends and technologies shaping the future of CX in banking. By completing this course, learners will be able to demonstrate their expertise in CX transformation and position themselves as valuable assets in the banking industry. This course is an excellent opportunity for professionals looking to advance their careers in CX, customer service, marketing, or product management within the banking sector.

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CourseDetails

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Customer Experience (CX) Strategy for Banking
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CX Metrics and KPIs in Banking
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Customer Journey Mapping in Banking
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Voice of the Customer (VoC) Programs in Banking
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Digital Transformation and CX in Banking
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Employee Experience (EX) and its Impact on CX in Banking
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Data Privacy and Security in CX for Banking
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Change Management and CX Transformation in Banking
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Measuring and Improving CX ROI in Banking

CareerPath

The Global Certificate in CX Transformation for Banking is a comprehensive program designed to equip professionals with the necessary skills to lead customer experience (CX) initiatives in the banking sector. This section features a 3D pie chart outlining the job market trends in the UK for various CX roles, highlighting the demand and importance of these positions in the industry. The chart displays the following roles and their respective percentages within the CX transformation job market in the UK: 1. Customer Experience Manager (25%) 2. CX Designer (20%) 3. CX Analyst (18%) 4. CX Consultant (15%) 5. CX Engineer (12%) 6. CX Data Scientist (10%) These roles are essential for banking institutions aiming to deliver exceptional customer experiences and gain a competitive edge in the market. By understanding the significance of each role and the demand for these skill sets, professionals can make informed decisions regarding their career paths in CX transformation for banking.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CX TRANSFORMATION FOR BANKING

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London School of International Business (LSIB)

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05 May 2025

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