Advanced Certificate in Strategic CX in Banking

Name: Advanced Certificate in Strategic CX in Banking
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The Advanced Certificate in Strategic CX in Banking is a comprehensive course designed to empower banking professionals with the skills to deliver exceptional customer experiences (CX). In today's highly competitive banking industry, providing outstanding CX is crucial for business growth and customer loyalty.

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AboutThisCourse

This certificate course addresses the increasing industry demand for CX experts who can drive customer-centric strategies and improve overall customer satisfaction. By enrolling in this course, learners will gain essential skills in CX strategy, design thinking, customer journey mapping, and data-driven decision-making. These skills will enable them to excel in their careers and contribute to their organization's success. As a result, this course is an excellent opportunity for professionals looking to advance their careers in banking, gain a competitive edge, and stay ahead of industry trends. By completing this course, learners will be equipped with the knowledge and skills necessary to deliver exceptional CX, increase customer loyalty, and drive business growth.

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CourseDetails

• Advanced CX Strategies in Banking
• Customer Journey Mapping in Banking
• Personalization Techniques in Digital Banking
• Voice of the Customer (VoC) Programs in Banking
• Data Analytics for Customer Experience Improvement
• Design Thinking in Financial Services
• Omnichannel Experience in Retail Banking
• CX Metrics & KPIs for Banking
• Change Management in CX Transformation
• Regulatory Compliance & CX in Banking

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN STRATEGIC CX IN BANKING

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London School of International Business (LSIB)

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05 May 2025

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