Executive Development Programme in CX Driven Transformation

Name: Executive Development Programme in CX Driven Transformation
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The Executive Development Programme in CX Driven Transformation is a certificate course that holds immense importance in today's customer-centric world. This programme is designed to empower professionals with the skills necessary to lead customer experience (CX) transformations in their organizations.

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AboutThisCourse

With the increasing demand for CX expertise across industries, this course provides a timely and relevant learning opportunity. It equips learners with essential skills such as CX strategy development, design thinking, journey mapping, and data-driven decision making. By completing this programme, learners will be able to drive CX-focused transformation initiatives, leading to improved customer satisfaction, loyalty, and business growth. This course not only enhances learners' professional skillset but also paves the way for career advancement in a highly sought-after field.

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CourseDetails

• Customer Experience (CX) Fundamentals
• Understanding the Customer Journey
• CX Strategy and Design Thinking
• Voice of the Customer (VoC) Programs
• CX Metrics and Analytics
• Digital Transformation and CX
• Employee Experience (EX) and its Impact on CX
• Change Management in CX Driven Transformation
• CX Case Studies and Best Practices

CareerPath

This section highlights the **Executive Development Programme in CX Driven Transformation** that focuses on enhancing professionals' skills in delivering exceptional customer experiences (CX). The programme supports the increasing demand for CX professionals in the UK, addressing job market trends, salary ranges, and skillsets. 1. **CX Data Analyst** - Professionals in this role focus on interpreting and analyzing customer data to improve overall CX and business strategies. (20% of the CX workforce) 2. **CX Transformation Consultant** - These experts help businesses implement CX-focused transformation initiatives, ensuring long-term growth and customer satisfaction. (30% of the CX workforce) 3. **CX Strategy Manager** - With a focus on CX and UX, these managers create and execute strategies to meet customer expectations and boost brand loyalty. (25% of the CX workforce) 4. **CX Digital Specialist** - These specialists use digital platforms and tools to enhance CX, improving customer engagement and overall satisfaction. (15% of the CX workforce) 5. **CX Innovation Lead** - Innovation leaders focus on driving CX innovation, ensuring businesses stay ahead of industry trends and meet customer needs. (10% of the CX workforce) The 3D pie chart above illustrates the percentage distribution of these roles in the CX industry, providing an engaging visual representation of their relevance and significance.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX DRIVEN TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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