Certificate in CX Mastery for Banking

Name: Certificate in CX Mastery for Banking
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The Certificate in CX Mastery for Banking is a comprehensive course designed to empower banking professionals with the skills necessary to deliver exceptional customer experiences. In an industry where customer satisfaction is paramount, this course is of paramount importance for career advancement.

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AboutThisCourse

With the increasing industry demand for customer experience (CX) experts, this course equips learners with essential skills and knowledge to meet the evolving needs of banking customers. It covers key topics such as CX strategy, design thinking, voice of the customer, and data-driven decision making. Throughout the course, learners will develop a deep understanding of customer needs, behaviors, and pain points, enabling them to create personalized and engaging experiences. As a result, learners will be well-positioned to drive CX initiatives that positively impact the bottom line and advance their careers in the banking industry.

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CourseDetails

• Customer Experience (CX) Fundamentals
• CX Strategy for Banking
• Customer Journey Mapping in Banking
• Voice of the Customer (VoC) Programs
• CX Metrics and Analytics for Banking
• Designing CX Strategies for Digital Banking
• CX and Employee Engagement in Banking
• CX Best Practices for Banking
• Implementing CX Projects in Banking
• CX Case Studies in the Banking Industry

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CX MASTERY FOR BANKING

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London School of International Business (LSIB)

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05 May 2025

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