Professional Certificate in CX Transformation for Banking

Name: Professional Certificate in CX Transformation for Banking
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The Professional Certificate in CX Transformation for Banking is a comprehensive course designed to equip learners with essential skills to drive customer experience (CX) transformation in the banking industry. This program highlights the importance of CX in banking and financial institutions, emphasizing the need to prioritize customer needs and expectations to gain a competitive edge.

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AboutThisCourse

In this era of digitization, understanding and implementing CX strategies have become crucial for career advancement in the banking sector. This course covers essential topics, such as CX trends, data-driven decision-making, and digital transformation. By the end, learners will be able to design and implement customer-centric strategies, lead cross-functional teams, and contribute to organizational growth. This certificate course is ideal for banking professionals, customer experience managers, and those looking to advance their careers in the banking sector by gaining expertise in customer experience transformation.

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CourseDetails

• Understanding CX
• CX Strategy for Banking
• Customer Journey Mapping in Banking
• VoC (Voice of Customer) Programs for CX Transformation
• CX Metrics and KPIs for Banking
• Technology in CX Transformation
• Employee Engagement for CX Excellence
• Change Management in CX Transformation
• CX Transformation Case Studies in Banking

CareerPath

The Professional Certificate in CX Transformation for Banking is a comprehensive course designed to equip professionals with the necessary skills to drive customer experience (CX) initiatives in the UK banking sector. The following roles, displayed in a 3D pie chart, represent a snapshot of the growing demand for CX professionals in the industry: 1. **Customer Experience Manager**: As a CX Manager, you will lead and execute customer-centric strategies to improve customer satisfaction, loyalty, and retention. You can expect a salary range of £35,000 to £60,000 depending on experience and location. 2. **CX Analyst**: In this role, you will be responsible for analysing customer feedback and data, identifying trends, and making recommendations to enhance the overall customer experience. The salary range for a CX Analyst is typically between £25,000 and £38,000. 3. **CX Designer**: A CX Designer focuses on creating engaging, user-friendly interfaces and experiences across various touchpoints. This role offers a salary range of £28,000 to £50,000. 4. **CX Coordinator**: As a CX Coordinator, your main responsibility is to ensure that CX initiatives are implemented and communicated effectively within the organisation. This role usually comes with a salary between £20,000 and £30,000. 5. **CX Specialist**: A CX Specialist typically works on specific CX projects, such as voice of the customer (VoC) programmes, and provides subject matter expertise in customer experience. The salary range for this role is between £25,000 and £40,000. The demand for these roles is expected to grow as banking institutions recognise the importance of customer experience in staying competitive. This 3D pie chart provides a clear understanding of the various positions and opportunities available for professionals looking to advance their careers in CX transformation for banking.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN CX TRANSFORMATION FOR BANKING

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London School of International Business (LSIB)

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05 May 2025

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