Professional Certificate in CX Essentials for Banking

Name: Professional Certificate in CX Essentials for Banking
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The Professional Certificate in CX (Customer Experience) Essentials for Banking is a comprehensive course designed to empower banking professionals with the necessary skills to deliver exceptional customer experiences. This course emphasizes the importance of CX in the banking industry, where customer satisfaction and loyalty are critical for business success.

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AboutThisCourse

With the increasing demand for CX professionals in the banking sector, this course provides learners with essential skills to advance their careers and make meaningful contributions to their organizations. The course covers key topics such as customer journey mapping, voice of the customer programs, and data-driven decision making, equipping learners with practical tools and techniques to improve customer experience. By completing this course, learners will not only gain a deep understanding of CX best practices but also demonstrate their commitment to delivering exceptional customer experiences. This course is an excellent opportunity for banking professionals to enhance their skillset, stay competitive, and advance their careers in the rapidly evolving banking industry.

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CourseDetails

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• Understanding Customer Experience (CX) in Banking
• CX Strategy and its Importance in Banking
• Customer Journey Mapping in Banking
• Voice of the Customer (VoC) Programs in Banking
• CX Metrics and KPIs for Banks
• Leveraging Technology for Improved CX in Banking
• Designing and Implementing CX Initiatives in Banks
• CX Case Studies and Best Practices in Banking
• Continuous Improvement and Innovation in CX for Banks

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN CX ESSENTIALS FOR BANKING

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London School of International Business (LSIB)

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05 May 2025

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